Logistics Manager | Germiston

Interwaste, a leader in waste management solutions across Southern Africa, is seeking a seasoned Logistics Manager to join our team at the officesbranch in Germiston
.

With a commitment to sustainability, innovation, and operational excellence, Interwaste is dedicated to creating a better future by transforming waste challenges into impactful opportunities.

The Logistics Manager leads and oversees the smooth operation of day-to-day fixed collection, logistics, and recycling services at the Interwaste Germiston Hub. They are responsible for coordinating daily loading and dispatch activities, planning delivery routes, managing driver assignments, and overseeing vehicle maintenance. The role requires strong operational leadership, an ability to engage effectively with drivers, cost control, and a proactive approach to resolving complex logistics challenges and maintaining customer satisfaction.

The successful candidate will have exceptional Logistical planning experience; be proactive; energetic; have a "customer is always right" ethos and be able to engage and manage drivers directly to ensure operational success.

• Provide services in accordance with signed contracts and service level agreements (SLAs).
• Ensure the timely, safe, and compliant collection and delivery of waste as contracted.
• Confirm that operational teams use the correct documentation when servicing customers.
• Verify that manifest documents are correctly and fully completed for all loads.
• Liaise regularly with clients to understand their changing needs and requirements.
• Build and maintain strong relationships with internal and external customers, suppliers, and stakeholders.
• Proactively manage service failures and resolve customer complaints.
• Report any customer complaints immediately to the appropriate channels and ensure items are resolved in a timely manner.
• Encourage new business development by meeting clients, building and enhancing relationships, and assisting with tenders and documentation.
• Follow up with customers regularly to ensure their ongoing satisfaction with our services.
• Ensure that any carry-overs are communicated to management, and that affected customers are promptly contacted and advised.
• Maintain delivery accuracy and timeliness to support high customer satisfaction.
• Coordinate with sales, procurement, production, suppliers, and customers to ensure smooth logistics operations.
• Conduct regular site visits or provide direct work supervision whenever operations are performed onsite.
• Report every incident or operational change immediately to management.
• Ensure all activities strictly align with client requirements (e.g. bin types, delivery dates).
• Drive a minimum service delivery target of 99% while maintaining high levels of customer satisfaction.

• Plan delivery routes and schedules to meet deadlines and improve operational efficiency.
• Maintain accurate operational records and provide regular reports on fleet status, vehicle utilization, and performance to senior management.
• Establish operational KPIs and monitor team performance against set targets.
• Allocate vehicles and personnel effectively according to daily operational requirements.
• Manage driver assignments, performance, timekeeping, and adherence to safety standards.
• Monitor and control transport costs, maintenance expenses, repair costs, and fuel consumption to prevent losses and ensure correct utilization.
• Ensure general day-to-day administrative tasks are completed in line with company policies and procedures.
• Assist in the collection and administration of all vehicle documentation, including vehicle licenses, logbooks, fire permits, dip charts, meter calibration certificates, and sensor certificates.
• Establish…