Assistant Manager, Operations, WMS Controller

• Ensure the effective use, support, and continuous improvement of the Warehouse Management System within daily operations
• Act as the link between warehouse operations, IT teams, and management
• Ensure smooth system performance, provides end-user support and training, and participates in system upgrades or process improvement initiatives
• Execute System Driven Warehouse activities to ensure maximum productivity and work load balancing
• Serve as the first point of contact for warehouse staff on WMS-related issues
• Monitor system performance and ensure transactions are processed correctly
• Troubleshoot errors and escape unresolved issues to the WMS/IT support team
• Test new functionalities, upgrades, or patches before deployment
• Manage UAT for system updates and changes
• Ensure accuracy of master data (SKU setup, bin locations, stock attributes)
• Monitor inventory accuracy through cycle counts, stock adjustments, and reconciliation
• Validate inbound, outbound, and internal warehouse transactions in the system
• Report system or process anomalies to management
• Train and guide warehouse staff on WMS processes and best practices
• Update and maintain user manuals and process documentation
• Act as a subject matter expert during audits and compliance checks
• Analyze daily operations for process bottlenecks or system inefficiencies
• Suggest improvements in workflows and system usage
• Support new project rollouts, WMS implementations, and integrations

• Grade 12
• Intermediate computer literacy level in MS Word, Excel, PowerPoint and Outlook
• Minimum of 2 years' experience in Logistics/ supply chain/ warehousing or likely Business
• At least 1-2 years in a system super-user, key-user, or system support role
• Proven experience in system rollouts, UAT, or training
• Excellent written & verbal communications skills
• Strong interpersonal skills & able to work in a collaborative & team-based environment
• Aptitude to multi-task & employ effective problem solving abilities
  
  Previous experience as a Warehouse Supervisor, Inventory Controller, or System Super User is preferred
• Knowledge of lean warehousing principles and process automation
• Hands-on Experience of WMS software (Blue Yonder, Dispatcher, JDA, Red Prairie)
• Good grasp of warehouse processes: inbound, outbound, inventory management, picking, put-away, shipping
• Ability to run system queries, reports, and basic troubleshooting
• Analytical & Problem-Solving Skills
• Data analysis (inventory accuracy, productivity KPIs)
• Root cause analysis for system or process failures
• Ability to train staff at all levels
• Strong documentation and reporting skills
• Act as liaison between warehouse staff, management, and IT teams
• Detail-oriented, proactive, and adaptable.
• Strong organizational skills and ability to prioritize
• Continuous improvement mindset

Demonstrates expertise in Warehouse Management System (WMS) operations, including system support, user training, and process improvement. Proficient in inventory management, data analysis, and effective communication across teams to enhance productivity and operational efficiency.

• Warehouse Management System (WMS) Expertise
• User Acceptance Testing (UAT) Management
• Inventory Management Skills
• Lean Warehousing Principles Knowledge
• System Rollout Experience

• WMS Software Experience
• Data Analysis
• System Troubleshooting
• Inventory Accuracy Monitoring
• System Query Execution

• Excellent Communication Skills
• Strong Interpersonal Skills
• Problem-Solving Abilities
• Organizational Skills
• Detail-Oriented

• Logistics
• Supply Chain
• Warehousing
• Process Automation
• Cycle Counts

• MS Word
• MS Excel
• MS Power Point
• MS Outlook
• Blue Yonder