Warehouse Operations Manager - E-commerce Fulfillment; Remote

Our client, a rapidly growing e-commerce enterprise, is seeking an experienced and dynamic Warehouse Operations Manager to lead their fulfillment operations. This is a pivotal, fully remote role, allowing you to manage and optimize warehouse processes from anywhere within South Africa . You will be instrumental in driving efficiency, ensuring accuracy, and maintaining high standards of throughput in our distribution centers.

The ideal candidate possesses a strong background in warehouse management, a data-driven approach to problem-solving, and the ability to lead and motivate remote teams. Join a forward-thinking organization that is committed to innovation in the logistics space and offers significant opportunities for professional growth. This position is crucial for scaling our operations and ensuring customer satisfaction.

Oversee and manage all aspects of warehouse operations, including receiving, put-away, inventory management, order picking, packing, and shipping. Develop and implement efficient warehouse layouts and workflows to maximize productivity and minimize handling time. Utilize warehouse management systems (WMS) to track inventory, manage orders, and optimize operational performance. Establish and monitor key performance indicators (KPIs) for warehouse operations, such as order accuracy, on-time shipping rates, and cost per unit.

Implement and enforce stringent health, safety, and security procedures to ensure a safe working environment for all personnel and the integrity of inventory. Manage relationships with third-party logistics providers (3PLs) and suppliers, negotiating contracts and ensuring service level agreements are met. Lead, train, and mentor warehouse staff, fostering a culture of continuous improvement and high performance. Analyze operational data to identify bottlenecks, inefficiencies, and areas for cost reduction and process improvement.

Collaborate with cross-functional teams, including procurement, sales, and customer service, to ensure seamless operations and meet business objectives related to the Vereeniging distribution hub. Drive initiatives for automation and technology adoption within the warehouse to enhance efficiency and accuracy.

Master's degree in Supply Chain Management, Logistics, Operations Management, or a related field. Minimum of 8 years of progressive experience in warehouse and operations management, with a significant focus on e-commerce fulfillment. Demonstrated success in managing remote teams and operations effectively. Expert proficiency in Warehouse Management Systems (WMS) and other relevant logistics software. Strong understanding of inventory control, order fulfillment processes, and last-mile logistics.

Exceptional leadership, communication, and problem-solving skills. Proven ability to analyze complex operational data and implement data-driven solutions. Experience with Lean Manufacturing or Six Sigma methodologies is highly desirable. Ability to work independently and manage multiple priorities in a fast-paced, remote environment. Commitment to maintaining the highest standards of safety and operational excellence.

Our client offers a highly competitive annual salary of ZAR, commensurate with experience and qualifications. The benefits package includes comprehensive private medical insurance, a robust retirement annuity, and performance-based bonuses. This fully remote position provides the ultimate flexibility for work-life balance. Employees are provided with opportunities for continuous professional development, including leadership training and access to industry conferences. Our client invests in cutting-edge technology and encourages innovation.

You will be part of a collaborative and supportive team culture. A generous home office setup allowance is included.