Client Engagement Representative

Our client:

* Our client is market-leading bakery business, renowned for their high-quality bakery products that are available to grab on-the-go.

* Our client offers over 500+ premium frozen baked good products and pride themselves on innovation and high-quality products.

The role:

* As the client engagement representative you will build and nurture relationships with customers to support them on their customer journey.

* The client engagement representative is responsible for taking inbound calls to help and assist customers with any general queries or order support, as well as making calls consistently to customers.

* The client engagement representative will check that all details are logged correctly and action order amends and add-ons into the system accurately and efficiently.

* Ensure that all your territory customers are aware of promotions, NPD, Catalogue, allergen changes when it is relevant.

* KPIs of the client engagement representative will be based on the number of calls being made and the length of time based on the calls. There is a fantastic commission structure in place based on hitting these KPIs that is also reviewed quarterly.

* As the client engagement representative, you will maintain communication with channel managers to identify opportunities in the national/regional accounts e.g. non trading or poorly trading accounts.

* Office based position 40 hours per week. The customer office is open Sun-Fri and so you would be expected to work 1 in every 4 Sundays.

Ideal candidate:

* You will need to be a great communicator and be confident making calls to a large number of customers.

* The ideal candidate will be ambitious and see the value in the commission scheme.

* You will have great organisation skills and be an all-round hard worker.

* You will be resilient and happy making cold calls.

Benefits & details:

 * £27,000 basic salary + commission earning opportunity.

* 5 days a week in their offices in Southall 8-5pm (Sunday hours (phone number removed) pm)

* Training and development invested in you by the business.

Please send your CV using the form on this page, quoting reference 16/17626/7. Confidentiality assured.

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