Senior Air Import Coordinator

A major UK & International Freight Forwarding organisation are experiencing major growth and are looking to add a Senior Air Import Coordinator to their team.

This vacancy is for a senior air import clerk so they need to be able to work using their own initiative as they will be in the office as the only Import clerk on shift on some occasions over the weekend.
ROLE:
Senior Air Import Operator  BASIC SALARY: £36k to £40k

LOCATION:

Heathrow

HOURS:

4 on 4 off day shift & itll be 12-hour shifts from  hrs ( with a 1 hour lunch break ).
ROLE:
Managing the air Import process for clients from start to finish including customs clearance .
Outstanding Customer Service
Managing High Volume of air import shipments with minimum issue
Assist customer with their Supply Chain Model
Managing Information Flow between Systems
Manage Origin Offices
Pre-Alerts
Origin management
Customs Entries
Transport Deliveries
Internal / external communication
Liaising with Customers through Email & telephone.
Job costing / Invoicing
System updates

Skills required:

Must have at least 4 years Air Import and customs clearance experience - Essential
If they have Cargowise and/or Sequoia experience, this would be an advantage. Must have experience of dealing with Import customs clearances
Proactively action duties on a daily basis, supporting the team during times of absence or holidays.
Customer Service
Able to process different types of customs entries
Accuracy
Able to handle multiple customers & clearances each day
Knowledge of Cargowise & Sequoia an advantage
Financial Awareness
Able to work using their own initiative
Manage customer issues and the ability to deal with minor issues, disputes, or complaints.