Membership Support Team Leader

Location: Southall Green

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!

As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . "   

You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .

Please be aware shifts may vary - m orning , evening & weekend working will be required . "   

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.

Our perks :
Free Club Membership  for you and your family!

50% Discount  on food and drinks.

Discounts on Swimming, Tennis Lessons, and Personal Training.

Opportunities for  Career Advancement  through internal training and development.

Wagestream App  :
Get paid on demand!

Access to our  Benefits Suite  .

About you:

Exceptional customer service skills "   

Highly developed leadership qualities "   

Organisational skills & commercial acumen "   

Ability to use an empathic & reasonable approach to member queries "   

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club