BTR Leasing Administrator

BTR Leasing Administrator - Southall

£30,000 to £32,000 + 10% discretionary bonus

My client, a successful property management and build-to-rent firm, is seeking a Lettings Administrator to support their site in Southall consisting of circa 160 units.

You will be working in a team to progress the tenancies for a residential development, handling the process from offer to move‑in while assisting with property management onsite to ensure all tenants receive an excellent tenant journey.

You will need a service‑oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain a fantastic level of service and focus on direct let opportunities. A positive attitude towards a changing and fast‑paced environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged and friendly with the residents.

• Process and respond to lettings enquiries in a timely manner
• Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the resident managers in achieving leasing goals
• Implement and support the company’s branded marketing campaigns
• Conduct viewings to prospective tenants
• Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
• Update weekly social media letting platforms (e.g. Rightmove, Zoopla, on the move, etc.)
• Process resident applications including completion of background and credit checks
• Assist with deposit protection scheme set‑up and releases
• Assist with preparation of check‑in and check‑out reports
• Assist with move‑in and move‑out customer journey procedures
• Assist with the collection of rents, ensure collection and deposit on a timely basis
• Utilise Yardi property management system to record various transactions as required
• Utilise property management software to record transactions and run various operating reports
• Assist with market surveys and "open houses"
• Comply with regular fire safety and health and safety standards
• Assist in undertaking scheduled flat inspections and recording of same
• Day‑to‑day assistance in management of preventive and reactive maintenance
• Adhere to business operating processes, systems and standards
• Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
• Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager

• Previous BTR/Lettings/Tenancy Progression experience required
• Strong customer service background
• Ability to think on the feet and make considered decisions with a common‑sense approach
• Outgoing, warm and friendly personality with a positive attitude
• Organised, meticulous and tenacious
• Excellent written and spoken communication
• IT literate and social media savvy
• Strong financial management skills

Monday to Friday 8:00 am to 5:00 pm OR 9:00 am to 6:00 pm, Saturdays on rota with a day off in lieu

£30,000 to £32,000 plus 10% discretionary bonus

For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

• Seniority level: Associate

• Employment type: Full‑time

• Job function: Customer Service, Sales and Administrative

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