Service User Involvement Lead

Overview

Change Grow Live
(CGL) are a charity dedicated to the belief that we can make a difference to our Service Users lives.

Our core values are'
Be open, be compassionate and be bold'and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Recovery Intervention Service Ealing (RISE) is an integrated end-to-end treatment and recovery service which offers a wide range of pharmacological and psychosocial interventions to Ealing residents 18 years and over who are experiencing issues with illicit drugs and/or alcohol use. RISE is a consortium, with CGL being the lead contractor, and includes Central and North West London NHS Mental Health Trust (CNWL) and service user led organisation Build on Belief (BOB).

We are undertaking an exciting new role to amplify the voices of people with lived and living experience across the service. The aim is to ensure that real feedback from the people who use our service drives meaningful, visible change.

The Service User Involvement Service Lead will champion innovative coproduction, strengthen involvement across the service, and help shape support that reflects the needs, hopes and aspirations of the individuals and communities we work alongside.

This is a mobile, hands-on role suited to someone resilient, empathetic, and motivated to drive change where it matters.

Where: Ealing

Hours: Full time, 37.5 Hours per week

Contract Type: Fixed Term unitl 31st of March 2027

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the role:

• Recruit a diverse range of Lived Experience Volunteers as Pulse Network Members within the service.
• Deliver accredited induction learning and mentor volunteers to become accredited trainers.
• Supervise and support the service’s Lived Experience Group Members.
• Support the service to achieve quarterly Pulse Survey targets (10% feedback), including reporting, evaluation and the You Said, We Did process.
• Coordinate lived experience representation at service, team, partnership and management meetings.
• Organise two mystery shop exercises per service per year.
• Coordinate lived experience interview panels, stakeholder panels and recruitment involvement.
• Lead creative and meaningful coproduction initiatives; collaborate with the National Lived Experience Group to deliver local and national SUI objectives.
• Support the service to embed genuine involvement in strategic decisions, service improvement, and future commissioning priorities.

About you:

• A strong passion for lived experience and coproduction principles.
• Excellent lived and living experience engagement skills.
• Strong leadership and organisational abilities.
• Excellent communication and facilitation skills.
• Creative problem‑solving and innovation mindset.
• Ability to work effectively with partner agencies, LEROs and community stakeholders.
• Understanding of feedback processes and data‑driven service improvement.
• Ability to build collaborative relationships at all levels.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We're committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you'll feel encouraged and…