Driver Support Supervisor

Driver Support Supervisor

Final date to receive applications: 13 March 2026

Department: Operations

Employment Type: Permanent

Location: Southall Depot

Reporting To: Operations Manager

Compensation: £42,384 / year

An exciting new opportunity has arisen for a Driver Support Supervisor within our Operations Department based in Southall depot. The successful applicant will be providing training to all qualified drivers coming to the depot covering all relevant regulations, safety procedures and paperwork to ensure drivers are prepared to enter service. The role is responsible for monitoring the performance of new entrants throughout their probationary period and conducting probation reviews.

• To maintain a smart and tidy appearance at all times whilst on duty, to promote high standards of customer care and to promote the good name of the Company to all our customers and employees whilst displaying Transport UK London Bus values at all times.
• To engage yourself in the wider business including any working parties.
• To observe and react to any reasonable instruction given by a company official and undertake any reasonable alternative duty or other work as may be requested of you, from time to time, when operational demands dictate.
• To model TUK values and standards and motivate others to achieve them.

• Support the local mentors/ Route Champions to promote and embed exceptional levels of performance standards.
• Work closely with the local depot management team to understand key performance indicators, results and requirements.
• Work closely with the depot allocator to ensure sufficient drivers for route/ rota requirements.
• Share best practice with fellow DSS colleagues.

• To welcome new colleagues to the depot and to carry out a depot induction covering health and safety procedures and regulations.
• Ensuring full compliance to Transport UK London Bus's Health, Safety & Environment policies.
• To liaise with the Training School and supply additional assistance to colleagues as required
• To carry out Risk Assessments.
• Production of Route Hazard Booklets.

• To encourage drivers to deliver a quality service and incorporate Company initiatives into the training (e.g. The Three “Sees”).
• Embedding knowledge and skills learnt at the training school ensuring drivers are fully aware of driving laws and regulations.
• Enrol drivers on company systems and ensure they are able to navigate them (Driver Pin and Ferry Key Safe/RFID card).
• Provide (and document) route learning including all light running routes, curtailment points and collision / incident hot spots.
• Provide (and document) vehicle type training on all local vehicle types.
• Once satisfied that drivers are ready to enter service, complete relevant sign off sheets in the ‘Training and Induction’ book and scan to Papervision before passing the driver to the allocation team.
• Co-ordinating team of depot mentors
• Provide a supportive environment and assist new colleagues with any questions
• Assist with all aspects of new route launches and any relevant training / assessments or documentation required.

• Carry out probation reviews at 2, 4 and 6 months to review drivers performance ensuring the relevant paperwork is completed in a timely manner.
• To work closely with the depot management team to address colleagues performance issues and extend probationary periods for those not displaying a satisfactory performance.
• Line management responsibilities – making liability decisions, viewing CCTV updating Tracerit and taking further action as required (ROC).

• Raising awareness of hotspots or key issues.
• Actively be seen out and about communicating with colleagues.
• Getting behind any new initiatives at either a depot or Company level.

• Celebrating success by recognising and rewarding drivers and sharing the news widely.
• Being visible and approachable, both in the depot and on the road.
• Travelling on our services.
• Using Blink actively.
• Fostering good working relationships.

• Carry out refresher training / confidence building…