Business Administration Officer

Location:

Southampton (Hybrid)

💷 Salary: £26,607 - A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type:
Permanent – Flexible working, Full-time, Job share, Part-time

Join our Seafarer Operations team within the UK Customer Maritime Services Directorate, supporting the certification and endorsement of seafarers. As a Business Administration Officer, you will play a key role in our fee‑earning Certification Operation, managing the reallocation and processing of payments from seafarers, marine colleges, and training providers.

Key Responsibilities include, but are not limited to:

* Data processing and collation for business administrative tasks and projects to support the wider Certification Operation.

* To recognise income by coding-off and re-allocating the monies paid by seafarers.

* To process refunds and deal with any over/under payments made by seafarers and companies.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

* Access to the staff discount portal.

* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

* Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

* Experience using Microsoft Office applications (Outlook, Word, Excel)

* Experience working with a high level of attention to detail to meet organisational quality standards

* Experience of processing high volumes of numerical or financial data with high levels of accuracy

* Experience providing excellent customer service to internal and external customers via email

📅 Apply before 11:55 pm on Monday 23rd February 2026