Admin Support Officer​/Receptionist

Reception is a key role within Mountbatten Hampshire; our dedicated Receptionists often make the first impression that our visitors have of our business.

Doyou possess excellent customer service, have great eye for detail and love towork in a fast paced environment?

We are looking for a kind and considerate

Admin Support Officer / Receptionist to join our team.

The successful candidate will be required to receive, assist and direct patients or visitors of Mountbatten Hampshire to access the appropriate services or healthcare professional in a courteous, efficient and effective way.

Thepostholder will provide a positive and friendly image to all patients and visitors, either in person or via the telephone. They will also provide day to day support for other administration duties for other departments within

Mountbatten Hampshire as required.

Your Local Hospice:

If you live in Southampton and West Hampshire, Mountbatten Hampshire (formerly Countess Mountbatten Hospice) is your local hospice.

We are a charity which provides free care and support to people with any life-limiting illness, including respiratory disease, Motor Neurone Disease, heart disease, advanced dementia, respiratory disease and cancer. We also provide free bereavement and psychological support to patients and their families.

Much of our work takes places in people's own homes across our community.

Mountbatten Hampshire is part of the Mountbatten Group, and its sister hospice is Mountbatten Isle of Wight.

Our Values

We care about what we do.

We appreciate that people are different, and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field.

We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold.

We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community.

We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Overview of Role

To provide a comprehensive Reception service to all visitors,patients and employees of Mountbatten

Act as first point of contact on Mountbatten Hampshire Reception,greeting visitors in a professional, courteous, efficient and effective mannerto ensure that they always receive a high standard of customer care

To support as requested with other administrative tasks for other

Departments within Mountbatten Hampshire

Support the ordering of stationery, documents and other consumables as requested by colleagues

To answer all calls into Mountbatten Hampshires switchboard system as required, ensuring that all callers are directed to the appropriate healthcare professional or department

Take appropriate action in managing emails and calls when otherteam members are unavailable i.e. at meetings, on annual leave or sick leave as required

Organise and arrange transport ie taxis as requested for visitors to Mountbatten Hampshire as required, in accordance with designated procedures

To communicate effectively with all disciplines by giving and receiving accurate information to ensure that all teams are kept fully informed as required

When requested, complete project work within specified deadlineand to Mountbatten Hampshires standards

Communicate effectively in a sensitive and positive manner as alltimes, ensuring that any matters you cannot resolve are directed to an appropriate colleague in a timely manner

Receive, exchange and manage securely a range of complex and sensitive information, e.g.: financial information, performance data, patient records and confidential reports

To ensure all volunteer rotas for IPU and Drivers are completed and sent to all relevant parties in a timely manner.

Assist clinical and other employees in all aspects of word processing and systems compiling new forms/charts, tables using IT applications as required

Ensure deliveries are stored and items are collected in a timely manner, ensuring that all items are securely stored when left unattended

Responsible for all incoming and outgoing post, ensuring that all outgoing post is correctly stamped and dispatched each day as required

Scan all requested documentation, always maintainconfidentialityand ensuring these are stored in accordance with Mountbatten procedures

Inputting compliments to Datix in an accurate and timely manner

Ensure that all Mountbatten Hampshire visitors comply with any prevailing regulations, e.g. hygiene or health and safety requirements,including PPE, restrictions on visitors etc.

~Please refer to the attached Job Description, including Person Specification, for the full duties and responsibilities of this rewarding role~

• Understanding of confidentiality issues in a patient/client care setting
• Ability to deal with confrontation in a calm and professional manner
• Ability to adapt to…