Patient Administrator

Patient Administrator

The closing date is 30 April 2026

University Hospital Southampton NHS Foundation Trust offers a range of Patient Administrator, Patient Services Centre Administrator and Ward Secretary roles across multiple sites.

Provide comprehensive administrative support to consultants, nursing staff and support services, including:

• Direct communication with patients and healthcare professionals, including telephone calls, emails and visitor enquiries.
• Coordinating appointment bookings, managing correspondence and action from outpatient clinics.
• Maintaining and updating electronic clinic schedules, rescheduling, cancelling appointments and preparing patient packs.
• Assisting ward leaders and senior staff with documentation, meeting preparation and Microsoft 365 usage.
• Serving as the first point of contact in the Outpatient Administration Centre, handling high call volumes and ensuring a smooth patient pathway.
• Providing cross‑cover for other administrators to maintain consistent service.
• Participating in weekly meetings and escalation procedures as required.

• Good standard of secondary education with literacy and numeracy skills at GCSE level or equivalent.
• Level 3 qualification in administration or customer service, or equivalent experience; or Level 2 vocational qualification, coupled with experience in a customer‑focused environment.
• Experience as an administrator or secretary in a healthcare or patient‑service setting.
• Knowledge of secretarial or administrative procedures and medical terminology.
• Proficiency in hospital‑computerised patient systems and Microsoft Office/365.
• Experience analysing patient pathways and understanding local and national targets such as RTT and cancer pathways.
• Evidence of personal development or further study (courses, diplomas, or relevant qualifications).

• Patients First
• Working Together
• Always Improving

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.