Certification Administrator

The Royal Yachting Association, based in Hamble near Southampton, is the National Governing Body for all forms of recreational, competitive and professional boating. We're here to enable opportunities for people to thrive on the water, whether through dinghy and yacht racing, motor and sail cruising, RIBs and sports boats, windsurfing, inland cruising or personal watercraft.

Hours:
Full-time 35 hours per week

Salary: £23,250 per annum

Location:
Hamble

Are you a process driven individual with an attention to detail? Do you enjoy being part of an open and friendly team, working together and supporting each other to get the job done? Do you have experience of a busy call centre, customer support and administration role? Then we could have the perfect role for you in our certification team.

The RYA sets and monitors the standards for national training schemes in sailing and power boating, which are delivered by RYA qualified instructors through our network of recognised centres. The Certification team are responsible for maintaining the database detailing the holders of RYA qualifications, and the issuing of the appropriate certification. They are therefore the first point of contact for administrative enquiries from instructors, examiners, training centres and the general public.

• Acting as a first point of contact for administrative enquiries from instructors, examiners, training centres and the public by phone, email and letter.
• Maintaining databases of qualified instructors and certificate holders to ensure accurate and up-to-date records.
• Processing examination reports, application and renewal forms, and issuing certificates in line with RYA policy and statutory requirements.
• Handling payments and ensuring compliance with MCA and other regulations.
• Representing the RYA at Boat Shows and relevant events to provide information on training schemes.
• Supporting the department’s efficient operation and assisting with tasks as needed, including ad hoc reception cover and occasional support for other teams such as web and accounts.

• English and Maths GCSE or equivalent.
• Strong organisational and administrative skills.
• Excellent communication skills, both written and verbal, with a confident telephone manner.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Accurate keyboard skills and attention to detail.
• Ability to work under pressure in a busy team environment.
• Experience working in an administrative capacity.

• 33 days holiday including public holidays (pro rata for part-time employees)
• Birthday Day Off
• 10% RYA contribution to a personal pension scheme
• Free life insurance
• Discounts platform for retail, entertainment, holidays & gym membership
• Free charging point for electric vehicles whilst on your working days at the office

Closing date for applications: 3rd June 2026 (please note: this advert may close earlier if sufficient applications are received)

As an equal opportunity and disability confident employer, we celebrate and welcome diversity in all its forms and believe that a diverse workforce boosts innovation, productivity, and creativity. As an Inclusive employer, we are also committed to prioritising inclusion and creating a truly inclusive workplace.

We are dedicated to promoting equity, diversity and inclusion and strive to be an inclusive and diverse workplace where everyone can be their authentic selves. We would particularly encourage applications from ethnically diverse candidates who are currently underrepresented at the RYA.