Operations Support Administrator

About Hilton-Baird Collection Services

Hilton-Baird Collection Services is an experienced and FCA-authorised commercial debt collection agency with a proven track record of delivering excellent results on behalf of our clients.

The primary responsibility of the Operations Support Administrator is to support the business, providing the administration needed to service Hilton-Baird Collection Services and the wider Hilton-Baird Group. The role involves meeting personal and team targets while maintaining high levels of quality and efficiency.

• Data entry and transposition from source format to Excel
• Loading instructions onto the Saleslogix collections platform
• Filing and retrieving paperwork
• Answering and screening phone calls and resolving queries
• Supporting the collections team in their duties
• Any other duties required as part of a special project

• Excellent communication skills and telephone manner
• GCSE standard or above; business or professional qualifications preferred
• High level of attention to detail
• Computer proficiency – Word, Excel, Outlook and Sage or a similar accounts system
• Proven team player with excellent interpersonal skills
• Able to work on own initiative and as part of a team
• Hard worker, punctual and reliable

We maintain an Equal Opportunities Policy and ensure that recruitment and employment decisions are based solely on the skills and experience required for the role, regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic.