HMCTS - PSROperational Support Officer

Operational Support Officer (Court Usher)

Location: Southampton (SO17)
Pay Rate: £12.86 per hour
Assignment Length: 6-8 months (temporary)
Start Date: ASAP
Working Pattern: Full-time, office-based

Brook Street are currently recruiting for Operational Support Officers to join a busy court environment in Southampton. This is an excellent opportunity to gain valuable public sector experience within the Ministry of Justice.

This role is primarily a court usher position
, combined with some general administrative duties. You will play a key part in supporting the smooth running of the court on a daily basis.

• Welcoming and assisting court users, including members of the public, legal professionals, and judiciary
• Preparing courtrooms and ensuring proceedings run efficiently
• Calling cases and escorting parties in and out of courtrooms
• Supporting judges and magistrates during hearings
• Maintaining order and professionalism within the court environment
• Completing general administrative tasks, including document handling and data entry

• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Confident dealing with a wide range of people, including challenging situations
• Good IT skills and attention to detail
• Organised, reliable, and able to manage multiple tasks
• A team player with the ability to use initiative

Previous experience in a customer-facing role (e.g., retail, hospitality, or public service) is highly desirable.

We're looking for individuals who are:

• Friendly and approachable
• Confident and professional
• Patient and composed in a fast-paced environment
• Highly organised and able to manage court proceedings effectively

• Gain experience within a respected government department
• Develop transferable skills in administration and public service
• Work in a structured and professional environment

If you are interested in this opportunity and meet the above criteria, apply today to be considered.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.