Assistant Customer Management

Location: Nursling

Customer Order Management Administrator This is a 6 month duration contract

Start date:

August 2026

Location:

Peterborough, G , PE2 6FZ
- This is a hybrid role: 3 days per week onsite, one of which must be with the team. In addition will attend workshops, audits or meetings as required. PAYE rate: £13.49/hour on PAYE

Job Summary:

The Customer Order Management Administrator is responsible for supporting the Customer Order Management (COM) team with non- customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation. Goals:
Meet team targets. (98% Order entry accuracy, Target of 24 orders / 90 lines a day to be processed, 85% of service requests processed within 4 hours) Ensure escalations are identified in a timely manner, seek resolutions. Identify opportunity for improvements and highlight to Team Coordinator for continuous improvement. Requirements:
Ideally experience of working in order management, or have transferable skills Able to perform actions or elements that are repetitive. Good computer skills (MS Office required) Role involves actions or elements that are repetitive.

Key Responsibilities:

Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning). Under direct supervision: support the order management team with non- customer facing tasks by processing data and collating information in relation to all phases of the order life cycle. Process customer orders within the order management system, accurately and within the required deadline.

Manually allocate parts to customer orders within the order management system. Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner. Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration). Prepare and distribute standard internal reports. Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).

Identify and communicate areas for process improvement to Supervisor.