Patient Services Administrator Training

Job Overview

University Hospital Southampton NHS Foundation Trust offers a range of Patient Administrator, Patient Services Centre Administrator and Ward Secretary roles that are essential to the seamless operation of our services and have a significant impact on patient experience.

Positions are available at Southampton General Hospital, Adanac Park, Royal South Hants Hospital, Princess Anne Hospital, and Lymington Hospital.

We provide outstanding training, flexible working arrangements, a supportive and inclusive culture, and a commitment to patient‑first care.

• Ward Secretary
  : collaborate with ward leaders, coordinate meetings, manage documentation, provide exceptional customer service via phone and in‑person, and support cancer care administration.
• Patient Administrator
  : build relationships with clinicians, manage outpatient referrals, coordinate appointments, handle correspondence, act as first point of contact, and cover for colleagues when needed.
• Patient Services Administrator
  : frontline contact with patients, handle high call volume, book and reschedule appointments, manage clinic schedules, cover reception desks, support patient packs, and work core hours 7 am‑6 pm weekdays, 8 am‑4:30 pm Saturdays.

• GCSE level literacy and numeracy, or equivalent.
• Level 3 or Level 2 qualification in administration/customer service, or equivalent experience.
• Experience as an administrator or secretary in a customer‑focused setting and ability to use judgement in problem‑solving.
• Knowledge of administrative procedures and use of Microsoft Office/365.

• Knowledge of medical terminology.
• Further study or courses indicating personal development.
• Vocational Level 3 in administration/word processing/typing.
• Diploma level qualification.
• Experience in a clinical patient service or medical secretarial role.
• Proficiency with hospital computerised patient systems.
• Understanding of patient pathways and local/national RTT and cancer pathway targets.

• Patients First
• Working Together
• Always Improving