Bank Receptionist

Description

Bank Receptionist Customer Service Administration Private Hospital Bank 0 hours flexible working Southampton

Spire Southampton hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients so will politely and courteously register and direct patients consultants and hospital teams as required in a proactive warm professional and caring manner.

Spire Southampton Hospital offers world-class care attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Duties and Responsibilities

• Welcoming registering including the accurate collection of credit card details and patient information.
• Directing patients consultants and hospital teams as required to the hospital in a warm professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling strictly within the parameters of the Handling Cash Policy.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports ordering and distribution of newspapers including badges for visitors booking taxis.

Who were looking for

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills including Word Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems
• Switchboard experience

Working Hours:
Our receptions are open from 06:30 21:00 so will be a variation of shifts Monday-Sunday

Contract Type:
Bank 0 hours

Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis often to cover busy periods sickness or annual leave
• Save an average of 50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Free uniform
• Free DBS
• Full induction including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge support and guidance through your recruitment journey from Spires specialist Resourcing Team

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications this date may be brought forward so please submit your application as soon as possible.

For usits more than just treating patients; its about looking after people.

About Us

Spire Healthcare is a leading independent healthcare group in the United Kingdom running 38 hospitals and over 50 clinics across England Wales and Scotland. It provides diagnostics inpatient day case and outpatient care operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose which is to make a positive difference to peoples lives through outstanding personalised care. Everyone at Spire is aligned to this purpose which underpins a culture of respect inclusion passion and collaboration across our business enabling us to achieve more than 98% of our hospitals being rated Good or Outstanding by the Regulators;

these are sector leading standards.

Required Experience:

Junior IC