Bodyshop Administrator

Location Southampton Region Hampshire Category Accident & Repair Centre - Southampton (SARC)
(Bodyshop) Vacancy Type Permanent/Full Time Salary £34,000 OTE Competitive Salary (uncapped) Job Summary

Snows Group is an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a Bodyshop Administrator to join our successful and busy Snows Accident Repair Centre based in Southampton
.

As the Bodyshop Administrator you will ensure that all the correct information passes between the workshop and the customer, always delivering excellent customer service.

Your day will include:

• Answering inbound telephone calls and transferring the inbound calls to the relevant persons.
• Taking messages where necessary ensuring the message gets passed on to the relevant person in dealership for action.
• Taking bodyshop bookings where necessary.
• Responding to email enquiries referencing body repair bookings.
• Making outbound telephone calls as required.
• Managing Bodyshop Compliance & Manufacturer Systems

• Processing all the invoicing for the accident repair centre.
• Managing Audatex Resends ensuring the relevant information is inputted.
• Booking all the vehicles in and out of the accident repair centre.
• Preparing job cards for each job that comes in.
• Managing and organise the movement of the drivers to ensure the smooth pick-up and delivery of vehicles.
• Managing the booking diary for deliveries/collections.
• Liaising with Insurance Companies to ensure the correct information is obtained.
• Authorising purchasing invoices to ensure the accident repair centre runs smoothly.
• Manufacturer/Accreditation Support – liaising with external suppliers to ensure the correct paperwork is obtained.
• Organising employee training to ensure that the relevant training and qualifications are valid.
• Administering the payments, transfers, and cash reconciliations in a timely manner.
• Courtesy Car Fleet Management – ensuring the distribution of courtesy cars to the customers.

• PC, Microsoft, and web literate.
• Able to plan, organise self and meet agreed work deadlines.
• Attention to detail and maintains good, accurate quality of work.
• Delivers a result and makes things happen.
• Delivers excellent customer service.
• Experience of providing administration support.

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance

Monday to Friday 08:00 – 17:00 (with half an hour for lunch)