Claims Technician

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference.

That’s Howden.

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Claims Technician will sit within the Howden Superyachts claims team and play a key role in supporting the day-to-day administration and processing of claims activity. You’ll be responsible for the accurate handling of claim payments, bordereaux preparation and submissions for a key crew medical facility, while ensuring claims records, reporting and administrative processes are maintained to a high standard.

• Process claim payments accurately and within agreed timescales
• Prepare and submit bordereaux for an important crew medical facility
• Set up new claims on internal systems, ensuring complete and accurate records
• Verify payment requests and supporting documentation prior to processing
• Maintain claim diaries and monitor outstanding actions to support effective claims management
• Close claims on systems promptly and accurately once all requirements have been completed
• Produce regular claims statistics, reports and management information for the team
• Support claims handlers with administrative activities that contribute to service delivery
• Maintain high standards of data quality and record keeping across all claims files
• Contribute to claims-related projects and process improvement initiatives as business requirements evolve

• Demonstrable experience using Microsoft Excel and Microsoft Word
• Ability to work accurately with numerical data and financial information
• Experience managing multiple priorities while meeting deadlines
• Proven ability to work effectively within a team while taking ownership of individual responsibilities

• A career that you define.
• Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
• And we know that separate home and work lives don't really exist. If you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

At Howden we value diversity - there is no one Howden ‘personality…