Client Relations Coordinator site

Position: Client Relations Coordinator site based)
Job Description Client Relations Coordinator – Southampton Full-time role (Monday to Friday) Office based – not remote or hybrid

As a Client Relations Coordinator your role will be providing a highly professional, efficient, and effective service to UK offices as one central team. You will be responsible for supporting the Location Support coordinator in creating an inspiring environment within the office where people can relax and deliver exceptional work.  This role will deliver client relations/location support, facilities tasks, IT Support and HSEQ compliance to ensure the business can successfully deliver to its clients.

This role also requires the individual to strike the appropriate balance between client care and office facilitation requirements.  You will gain knowledge of our visitors and their expectations and add value to their experience at Ramboll.  It is a varied and dynamic role which is all about being an organised team player with a sharp attention to detail and problem-solving skills.

This is a support services role that requires a physical presence on site, you will be the face of Ramboll and the first point of contact for clients and visiting employees for your assigned office.

Our vision for the Business Support Shared Service team  Our vision is to create a centralised team who work together to deliver administrative excellence and ensure our teams and colleagues across the business can support our customers and functions. The Location Support team will report to the Location Support Manager and will work to create a centre of excellence with consistent and standardised processes, workflow management and continuous improvement.

This role will be central to our success.

Role Responsibilities Focus on delivering a positive visitor experience, through welcoming clients, visitors, and contractors.  Maintain correct visitor sign-in protocols including sky visitor and comply with health and safety and GDPR policies and procedures.

Working closely with facilities and the building management team to ensure all visiting contractor are registered and parking organised if required. Lead by example by promoting and maintaining and high level of professional behaviours.

Assist with the smooth running of the office, front of house, desk bookings, car park (where applicable)
Reception duties, including meet and greet, answering incoming calls and scheduling appointments.

Assisting with managing meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.

Assist with reporting and logging tickets through the appropriate Support Helpdesk on behalf of clients and visitors.  Ensure matters are resolved in a timely manner.

Support the Location Support coordinator with the delivery of office facilities, support contractor, monthly PPM’s.Assist with set up and provision of new starter equipment and supporting induction process by conducting weekly new starter office tours (emergency exits etc).Kitchen duties, Milk distribution and coffee machines’ daily maintenance.

Using our cloud-based accounting software, Maconomy, logging all purchases. Inputting of invoices.

Local low tech IT support – Setting up desks with docking station, ordering assets, laptops as requested.

Assist with the coordination of any onsite events – ensuring that all needs are met (catering, room bookings, car park requirements, etc)
Dealing with incoming post, couriers, and deliveries

Maintains our auditable records on the company's systems, databases, and procedures

Support Location Support coordinator with ensuring all H&S notices, Fire Warden and First Aider information is kept up to date around the office.

Willing to be a first aider and fire…