Service Advisor

Service Advisor
Snows Toyota (Sarisbury Green), Bridge Road, Sarisbury Green, Southampton, UK
£27,000 - £36,000 yearly
Full time

Based in the South and South‑West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves by delivering an exceptional level of service to customers and partners.

As a Service Advisor you will be the focal point for customers requiring advice, servicing and repairs to their vehicles. You will manage the flow of information between the workshop and the customer, always delivering excellent customer service.

• Ensure customers receive the best possible service and are aware of all products and services available.
• Initiate documentation and maintain customer records and follow‑up systems.
• Provide customers with estimates and notify them promptly when work is complete.
• Ensure all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Prepare and present accurate invoices to customers to obtain payment in line with company procedures.
• Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
• Provide guidance and advice on mechanical and diagnostic queries as requested by Technicians.

• Highly developed interpersonal skills and experience in a customer‑facing role.
• Ability to plan, organise self and meet agreed work deadlines.
• Ability to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptability to change.
• Attention to detail and accurate quality of work.
• PC/Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

• Highly competitive salary and bonus scheme with use of company car.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversaries (pro rata for part‑time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus / Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role‑dependent – tool box insurance, company car scheme, uncapped earnings potential through commission or bonus structures.

Monday – Friday: 08:00 – 18:00 (with 1 hour for lunch)