Senior Service Advisor

Reference: DKN/AR/070005

Job Type: Full-time, Permanent Salary:
Competitive

Location:

Portsmouth, Hampshire Sector:
Automotive Posted:
An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.

As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience.

This full-time permanent role offers a salary range of OTE 25,000 - 50,000 and benefits.

You will be responsible for:

Acting as the main point of contact for customers attending the service department

Coordinating workshop bookings and monitoring vehicle progress to agreed timescales

Keeping customers informed throughout the day via appropriate communication channels

Explaining completed work clearly at vehicle handover and arranging onward mobility where required

Promoting essential repairs and maintenance in a professional, ethical manner

Ensuring job cards, invoices and service records are completed accurately

Supporting workflow within the department and assisting with more complex customer queries

What we are looking for:

Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.

Have 3 years of experience in a franchised or main dealership environment

Strong knowledge of aftersales processes and workshop operations

Leadership capability or experience supporting a Service ManagerA consistent track record of achieving service KPIs and upselling objectives

The ability to manage multiple customers and priorities in a fast-paced settingA full UK driving licence

Shift: Monday to Friday: 08:00 - 18:00 Saturdays: 1 in 3 rota, 08:00 - 12:30

What’s on offer:

Competitive salary

Bonus potential

Generous holiday allowance plus bank holidays

Company pension scheme

Staff discounts on vehicles, servicing, parts and related products

Referral incentive scheme

Profit sharing

Gym membership

Ongoing manufacturer-backed training and development

Additional lifestyle benefits

This is a great opportunity to join a respected automotive business in a senior-facing role where your experience will be valued.

Important Information:
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