Service Advisor

Experienced Service Advisor Opportunity at Reputable Southampton Automotive Dealership

We are seeking an experienced Service Advisor to join a reputable automotive dealership in Southampton, Hampshire. This is a superb opportunity for a skilled Service Advisor to work within a modern, well-equipped workshop and showroom, providing exceptional customer service and supporting a successful aftersales operation. Our client values professionalism, customer satisfaction, and staff development, offering a stable and forward-looking work environment.

• - Competitive basic salary starting at £27,000 with an OTE of £30,000 or more
• - Clear progression pathways within a large, reputable dealership group
• - Monday to Friday working hours, 08:00 to 18:00, with a one-hour lunch break
• - 30 days holiday inclusive of bank holidays, plus your birthday off
• - Long service holiday entitlement
• - Access to company health and wellbeing services
• - Life assurance cover up to three times your annual salary
• - Subsidised manufacturer car purchase schemes for employees and their families
• - Discounted MOTs and servicing
• - Ongoing training and development to enhance your career

• - Attending to customers at vehicle drop-off and collection points, ensuring a professional and friendly experience
• - Taking accurate notes of customer service requirements and effectively communicating these to the workshop team
• - Keeping customers updated on their vehicle’s repair or service progress
• - Costing additional work recommended by technicians and securing customer approval before proceeding
• - Preparing and presenting accurate invoices and related paperwork
• - Explaining work undertaken and presenting suitable service products such as service plans and warranties
• - Upselling service plans, warranties, and additional vehicle care options to maximise customer satisfaction and dealership profitability

• - Proven experience as a Service Advisor or in a similar motor trade role
• - Excellent communication and customer service skills
• - Ability to confidently upsell and suggest additional products
• - IT literate, preferably with experience using CDK Drive or Kerridge systems
• - Organised with strong time-management skills
• - Full UK driving licence, ideally with a clean record
• - Customer-focused attitude with a professional manner
• - Previous experience working within franchised dealerships is preferred