Manager, Business & Process Analysis

Job Description

Carnival UK is seeking a Business & Process Analysis Manager who combines strong, hands‑on Business Analysis capability with proven people management experience.

This is a player–manager role. You will personally deliver complex Business Analysis work while line managing and developing a team of Business Analysts, taking clear accountability for their performance, capability, and progression. Your responsibilities will include:

• Deliver hands‑on Business Analysis for large and complex change initiatives, including requirements definition and process modelling.
• Line manage a team of Business Analysts, with formal accountability for performance, wellbeing and capability, including objective setting, development planning, absence management and adherence to HR policies and processes.
• Plan and manage BA resources across multiple initiatives, ensuring effective allocation and delivery.
• Own and embed Business Analysis standards, tools and ways of working, driving consistency and continuous improvement.
• Build strong partnerships with business and technology stakeholders across Carnival UK and the DTO.
• Contribute to and shape the DTO Business Analysis community of practice.

Positioned within our internal structure from CUK
15 (entry level) to CUK1 (Brand President), this role is classified as a CUK
07
, offered as a full‑time position, on a fixed term basis for 12‑months
. We offer hybrid work including up to two days from home.

To thrive as a Business & Process Analysis Manager
, we’re looking for:

• Strong, demonstrable experience in a core, hands‑on Business Analyst role, not solely oversight or governance.
• Deep knowledge of industry‑standard BA techniques and frameworks (e.g. BCS / ISEB).
• Proven ability to analyse complex problems, model processes and produce high‑quality requirements.
• Experience assessing the feasibility and impact of business and technology change.
• Proven, formal line management experience, including performance and absence management, objective setting, development planning and applying HR policies and processes.
• Evidence of coaching and developing Business Analysts at different levels of experience.
• Confidence addressing people‑related challenges constructively, balancing individual needs with team and organisational priorities.

We believe that diversity enriches our team. We’re interested in candidates who:

• Self‑Mastery:
  Reflects on impact, learns from experience, and acts to continuously improve.
• Engage & Empower:
  Coaches others, invites input, and creates an environment where people do their best work.
• Improve & Innovate:
  Identifies and implements useful ideas that enhance guest or people experience.
• Accountability & Commerciality:
  Displays a can‑do attitude, takes responsibility for decisions, and considers commercial impact.

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee‑led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In‑house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

If guiding a technology team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance‑led leadership will make a difference in our shared success.

For more…