Employment adviser, Business

Employment Advisor - Restart

Location

This position will cover our busy Southampton office. Occasionally the employee may be required to travel to surrounding areas where the programme is being delivered. In such instances, travel costs will be reimbursed by Palladium.

• Take responsibility and accountability for customers as assigned and work with them through to employment. This will include:
  • Assessing the customer’s starting position to decide how to best meet their needs.
  • Building rapport and a positive working relationship with each customer.
  • Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by each customer.
  • Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
  • Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
  • Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
  • Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
  • Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face.
  • Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes.

• Passion for working with people and delivering an inclusive service.
• Experience of working in a customer focused, target driven environment.
• Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.
• A level of independence and professionalism to work independently.
• Detail-oriented with strong organisational skills.
• Interest in welfare to work.

• Track record of performance and success in target driven sales and customer or community facing roles.
• Knowledge of the employment market in their area.

• Creative intelligence.
• Ability to motivate, challenge and inspire.
• Proactive and solution focused.
• Excellent communication skills.
• Performance and target focused.
• Excellent organisation and prioritisation skills.
• The determination and drive to want to make a positive difference.

• Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
• We are One Palladium:
  We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
• Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
• Our strength lies in our differences:
  We harness our unique strengths by listening to and respecting each other.
• Making mistakes is part of learning:
  We admit our mistakes early, help to make things right, and learn from the experience together.
• We don’t exist without results:
  We’re driven by the outcomes we achieve and stay focused on what matters.

Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive…