Employment adviser, Business

Employment Advisor - Restart

This position will cover our busy Southampton office. The employee may be required to travel to Winchester once a week. In such instances, travel costs will be reimbursed by Palladium.

This position will cover our busy Southampton office. The employee may be required to travel to Winchester once a week. In such instances, travel costs will be reimbursed by Palladium.

• Assessing each customer’s starting position to decide how to best meet their needs.
• Building rapport and a positive working relationship with each customer.
• Creating and following through with individualised action plans, ensuring appropriate and effective activity is undertaken by each customer.
• Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
• Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers.
• Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.

• Target driven and customer-focused with a passion for helping and supporting people to make positive change.
• Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
• High levels of independence and professionalism to manage own caseload within a larger team.
• Attention to detail with strong organisational and problem-solving skills.
• Experience in a customer / client facing and targeted environment.

• Educated to degree level, or alternatively have a demonstrable track record of performance and success in target driven sales, customer service or case manager roles.
• Knowledge of employment market and area / interest in welfare to work.

• Creative intelligence.
• Ability to motivate, challenge and inspire.
• Proactive and solution focused.
• Excellent communication skills.
• Performance and target focused.
• Excellent organisation and prioritisation skills.
• The determination and drive to want to make a positive difference.

Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:

• We are One Palladium:
  We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
• Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
• Our strength lies in our differences:
  We harness our unique strengths by listening to and respecting each other.
• Making mistakes is part of learning:
  We admit our mistakes early, help to make things right, and learn from the experience together.
• We don’t exist without results:
  We’re driven by the outcomes we achieve and stay focused on what matters.

Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics.

These include: socio-economic background, age, race, gender identity and expression, religion, ethnicity,…