Senior Business Analyst

Senior Business Analyst (Fixed Term until December 2027) Department Planning, Performance & Strategic Change Salary Starting from £47,389 rising to £56,535 Closing Date Tuesday 08 September 2026 We are seeking experienced ? Business Analysis professionals with Customer Relationship Management (CRM) System experience at the Senior Business Analyst level to join the Strategic Projects Office within the PPSC. These roles will play a critical part in shaping and delivering the Universitys CRM Future Project.

Whatever level you operate at, you will apply strong business analysis expertise to help the University make informed decisions, realise benefits, manage risk and deliver sustainable change.

The Role As part of the SPO Business Analysis team, you will work closely with stakeholders across the University to support the scoping, analysis, and delivery of the next phase of the CRM Future Project, which is scheduled to run until December 2027. You will play a key role in delivering business-critical CRM systems, working collaboratively with operational colleagues, internal specialists and technical teams, as well as external suppliers.

You will apply your strong business analysis expertise to help the Project Team understand business needs and shape the design and implementation of solutions that deliver productivity improvements, operational efficiencies, and increased staff and student satisfaction. Your contribution will enable the University to make informed decisions, realise benefits, manage risk and deliver sustainable change. You will play a strategic leadership role and will:

- Engage directly with University Executive Board members as well as senior Project Leads and Project Board members
- Translate strategic aims and objectives into practical, deliverable outcomes
- Define and lead business analysis activity within the CRM Future Project, establishing clarity, shaping options and making evidence - based recommendations
- Advise senior leaders on feasibility, impact, benefits and risk
- Take responsibility for Business Analyst work planning and the quality of business analysis outputs across the Project
- Mentor, support and advise less experienced Business Analysts within the SPO team to help build business analysis capability across the organisation
- Support governance boards with high - quality analysis, insight and documentation At the strategic level, the Senior Business Analyst is not only documenting requirements but actively shaping university - wide decisions and long - term transformation initiatives. About You To succeed as a Senior Business Analyst, you will:

- Bring credibility, resilience and expertise to lead business analysis activity within complex strategic projects
- Have extensive experience of business process mapping and analytical techniques
- Be highly proficient at engaging with and influencing stakeholders, including at senior leadership level
- Have excellent interpersonal skills and the ability to build trusted working relationships across senior and operational teams
- Be motivated to coach and mentor others and help build organisational capability Be part of a team driving ambitious, institution - wide change. At PPSC, we bring strategy, insight, planning and delivery together to build a high - performing, forward - looking organisation. We work collaboratively across the University to turn strategic ambitions into reality, guided by our principles of collaboration, clarity and capability.

The Business Analysis team provides a wide range of services, including:

- Business relationship management
- Root cause analysis
- Business case development
- Business and capability modelling
- Requirements management
- Business readiness and testing support
- Enabling services We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better…