Operations Manager

• Provide effective operational leadership, communication and management across AVASK's Group offices
• Ensure global teams are aligned to AVASK policies, procedures, service standards and performance expectations
• Develop understanding of AVASK's global tax compliance environment and how VAT, EPR, customs, accountancy, advisory and related services interact
• Ensure operational processes support the end-to-end client journey across jurisdictions, marketplaces and service lines
• Contribute to improvements in software systems, automation and workflow design
• Monitor and analyse KPIs, service levels, quality trends and operational risks
• Drive process optimisation using automation, AI tools, data analytics and standardised operating procedures
• Coordinate departments and service partners to ensure efficient and consistent delivery
• Manage service levels, client service standards and operational dependencies with Service Partners
• Capture and log non-conformance, risk and opportunity feedback with the Quality Management Officer
• Monitor industry best practice, tax authority expectations, marketplace developments and technology trends
• Assist with implementing information security procedures and controls to ISO 27001 standard
• Set performance expectations, conduct performance reviews and provide ongoing feedback
• Encourage professional development and identify team training opportunities

• Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field
• Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services
• Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments
• Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment
• Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience
• Understanding of quality management systems, continuous improvement and ISO 9001 principles
• Excellent organisational, leadership and collaborative skills, with the ability to influence teams across different locations and functions
• Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels
• Solid understanding of internal controls, risk management, business processes and compliance-driven operating models
• Excellent knowledge of MS Office, databases, workflow tools, reporting systems and business information systems
• Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance
• Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement

Demonstrates strong operational leadership and management skills, with a focus on tax compliance operations, process optimization, and client service delivery. Proficient in utilizing data analytics and automation tools to enhance efficiency and ensure adherence to quality management standards.

• Operations Management
• Tax Compliance Operations
• Process Optimization
• Data Analytics
• Quality Management Systems

• Tax Compliance
• Process Redesign
• KPI Monitoring
• Risk Management
• Client Onboarding

• Leadership
• Communication
• Collaboration
• Organizational Skills
• Interpersonal Skills

• ISO 27001
• ISO 9001

• E-Commerce
• Multi-Jurisdictional Service Delivery
• VAT
• EPR
• Customs

• MS Office
• Workflow Tools
• Reporting Systems
• Business Information Systems
• AI-Enabled Tools