HVAC Supervisor

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment.

• Award-Winning
  
  Employer:
  
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning:
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks:
  With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay:
  Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Days of Working: Monday to Friday - 08:00 to 17:00

Role Overview: The HVAC Supervisor plays a pivotal role in delivering a high-quality service, by meeting with client representatives and customers as required, gaining feedback, engaging in proactive dialogue and generally promoting OCS and client site operations in a positive and favourable light. The Service Manager will also be responsible for overseeing the administration of the HVAC services element of the client contract.

Provide reporting and feedback to the National Operations HVAC Manager and OCS management team, as required.

• Ensure services are conducted in line with the Framework Agreement and that KPI’s are achieved, ensuring any issues identified are resolved in a timely fashion
• OCS line management responsibility on site for HVAC services delivered by OCS staff and appointed sub-contractors
• OCS senior representative for all HVAC related matters and to provide HVAC expertise, survey sites and facilities and liaising with client representative
• The Service Manager must be capable of producing HVAC risk assessments for service and be responsible for the management and implementation of procedures
• Utilise service excellence skills and work as appropriate with the Account Management Team to develop and maintain working relations with customer and client team
• To identify and meet the needs of the client, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service
• To support the compilation and implementation of a focused Service Excellence Programme at client's site, including customer surveys, monitoring feedback, attendance at customer groups, and assisting in generating continuous improvement across the site contract
• Identify and implement operational improvements to ensure the continued provision of high quality service to customers, with the ability to recognise potential complaint situations and take effective steps to avoid and or resolve these situations
• Where appropriate work with client and OCS Senior Managers to develop plans for expanding and enhancing OCS service offering within the business
• Oversee administration of the HVAC element of the contract, including personnel and sub-contractor management, forward planning of service activities and preparation of the monthly report and KPI results
• Ensure work is performed in adherence with company policies, procedures and standards and Health & Safety legislation and statutory regulations in order to maintain the integrity of operational activities and safety of employees and provide high quality service to customers
• Ensure…