Product Manager - Website Building

Job Title

Product Manager
- Digital Software

40 hours per week (9am to 6pm, including one hour of unpaid break)

office based or remote

£45k-£65k depending on location and experience.

Guildford office – 2000, Cathedral Square, Cathedral Hill, Guildford GU2 7YL
, United Kingdom

VP of Product

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

The Product Manager
- Digital Software will support the development and improvement of website-building products, including Word Press themes, blocks, patterns, and templates. The role is responsible for assigned product discovery, requirements, prioritization, delivery, and ongoing evaluation.

The position requires practical website-building experience and the ability to translate client needs and product opportunities into clear, actionable work. Product strategy and overall roadmap direction are established by senior product leadership, with the Product Manager contributing client, market, and product insights to inform those decisions.

The Product Manager will collaborate with Engineering, Design, Support, Marketing, Product, and other stakeholders to deliver product improvements within established priorities, processes, and delegated authority.

• Lead discovery, definition, and delivery of assigned product features and improvements across themes, blocks, patterns, templates, and related website-building capabilities.
• Develop clear product requirements, user stories, acceptance criteria, and supporting documentation.
• Maintain and prioritize the product backlog for assigned areas based on client needs, product strategy, available resources, and business priorities.
• Break complex or ambiguous problems into clear, actionable deliverables and identify key questions, dependencies, and risks.
• Contribute client and market insights, options, and recommendations to roadmap and planning discussions.

• Develop and maintain working knowledge of Word Press, including the block editor, patterns, templates, themes, and site-wide design settings.
• Use the products directly to understand client workflows, usability considerations, and areas for improvement.
• Monitor relevant competitive and industry developments and incorporate applicable insights into product decisions.
• Consider factors such as performance, responsive design, accessibility, compatibility, and potential client impact when evaluating product changes.

• Gather client insights from support interactions, community discussions, reviews, feature requests, client conversations, and product data.
• Participate in client interviews, usability testing, feedback sessions, prototypes, beta programs, and other validation activities as appropriate.
• Identify recurring client needs and use evidence to inform product recommendations and priorities.

• Collaborate with Engineering and Design throughout development to clarify requirements, resolve questions, and maintain alignment.
• Participate in relevant planning, refinement, review, and retrospective activities.
• Support release readiness, including acceptance testing, compatibility considerations, documentation, release notes, and support communications.
• Evaluate product performance after…