Product Transition Analyst - FTC

Job Description

Job title:

Product Transition Analyst

Department: EMEA Commercial Operations

Location:

Vision Centre, Nursling, Southampton

GLS: P3

Working hours:

37.5 weekly, full time

12 month fixed term contract

Cooper Vision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of Cooper Vision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

The Product Transition Analyst provides analytical and operational support across the full product transition lifecycle, ensuring continuous order flow, data integrity, and a seamless customer experience as products move from planning through launch to stabilisation. Working closely with Product Transition Managers and cross-functional teams, the role turns operational data into actionable insight to minimise disruption and safeguard business continuity.

Working in collaboration with the Product Transition Lead and Manager, the Product Transition Analyst provides the insights for customer volumes, product complexities, warehouse volumes and supports the development of the product wave planner.

• Conduct initial customer impact assessments and define transition timelines for each product change initiative.
• Monitor and analyse warehouse inventory levels throughout the product transition lifecycle.
• Support markets with customer segmentation and engagement data to enable proactive communications.
• Track customer adoption, business impact, and inventory performance before, during, and after product transitions.
• Provide markets with customer communication data, insights, and follow-up support to facilitate successful transitions.
• Extract, validate, and maintain Product Codes (UPC) and related product master data.
• Develop and maintain product and business relationship databases to support transition planning and reporting.
• Monitor customer transition progress and identify risks, issues, or opportunities requiring intervention.
• Support adherence to transition execution aligns with established standards, governance frameworks, playbooks, and agreed transition principles.

• Acts as a key line of support and insight for the building and maintaining of the Wave Planner tool which will provide decision making on product transition timings
• Provide analytical support to the Product Transition Team for investigation of historical product volumes, internal / external customer complexities and wave planning.
• Validate and support market investigations for customer relationship requirements, including ordering processes, business interactions, and system integration needs.
• Generate a strong understanding of the product transition types, product families and market data.
• Support the build of repositories for External Customer and Product Data that allow for Markets and stakeholders to access, review and leverage throughout the product transition process.

• Monitor product ordering activity throughout the product transition lifecycle to ensure continuous order flow and business continuity.
• Proactively identify orders that are on hold, backordered, blocked, or stalled within the order management process.
• Investigate and analyse order exceptions to determine root causes and expedite resolution with relevant teams.
• Track key order fulfilment and transition performance metrics, highlighting emerging risks and trends.
• Collaborate with market teams, Customer…