Business Debt Recovery Specialist

Business Debt Recovery Specialist

Location:

Hybrid / Southampton, Hampshire

Hours:

Monday – Friday, 9:00am – 5:30pm

Salary:
Up to £33,000 per annum

Contract:

Full-Time, Permanent

We are recruiting on behalf of an established and highly successful commercial services group with a modern office based in Southampton. Renowned for their supportive team culture and commitment to staff development, they offer clear internal progression pathways alongside fully funded study support for professional qualifications.

• Account Management:
  Taking ownership of a designated portfolio of active customer accounts, making regular outbound contact to manage balances.
• Query Resolution:
  Identifying and resolving account discrepancies, handling disputes professionally, and setting up structured payment schedules.
• Administration:
  Ensuring all account interactions and updates are documented with a high level of accuracy on the internal system.
• Client Updates:
  Communicating directly with corporate stakeholders to provide progress updates on their active accounts.
• Performance:
  Working productively to meet individual quality standards and contribute to overall team targets

• Experience:
  
  Previous experience in credit control, client accounts or debt collection is highly desirable.
• Communication:
  An articulate, confident, and professional telephone manner with strong active listening skills.
• Organisation:
  Good time-management skills, with the ability to prioritise tasks and work productively under pressure.
• IT Literacy:
  Confident using standard office software (Microsoft Excel, Word, and Outlook).

• A stable, positive, and collaborative workplace culture.
• Genuine hybrid working flexibility.
• Comprehensive initial training and ongoing funding for professional development.
• A competitive package including life assurance, pension, and a discretionary bonus scheme.
• 25 days of annual leave (plus bank holidays) and a holiday buy/sell scheme.