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Customer Service Rep Customer Success Mgr./ CSM Bilingual

Cruise Guest Support & Booking Advisor

Job in Southampton, Hampshire County, SO15, England, UK
Listing for: Carnival UK (P&O Cruises & Cunard)
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
A leading cruise company is seeking a Contact Centre Support Advisor in Southampton. The role involves resolving customer queries, providing first call resolution, and building relationships with guests and travel agents. Ideal candidates possess strong communication skills, a problem-solving mindset, and a collaborative spirit. They will benefit from employee discounts, health plans, and extensive training opportunities. This position offers a dynamic work environment with structured shifts and development prospects.
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