Customer Service Representative

Location:

Southampton (Hybrid follow completion of probation)

Do you have office‑based customer service experience?

We are on the look out for a talented Customer Service Representative to join our growing team.

Initially you will work from our centrally located office in Southampton, with convenient transport links alongside our welcoming and supportive team. Once you’re feeling confident and you’re training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e‑mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration duties such as invoicing, accounts, claims, underwriting.

• Office-based customer service experience.
• Organised with excellent administrative skills
• Professional with a customer focussed approach

You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

In return you will be welcomed and supported by an organisation that cares about you as a person and your wellbeing.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note:

We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

to see our standard benefits page