Service Desk Co-ordinator

Service Desk Co-ordinator主要コンテンツへ移動当社は、お客様により良い閲覧体験を提供し、サイトのトラフィックを分析し、コンテンツをパーソナライズするためにクッキーを使用しています。クッキーの利用方法およびお客様による管理方法については、「Cookie設定」ページをご覧ください。# キャリアを探すService Desk Co-ordinator page is loaded## Service Desk Co-ordinator応募remote type:
オンサイト(5日間)locations:
サウサンプトン(ハンプシャー)time type:
フルタイムposted on:
募集開始 - 8 日前job requisition :
JR-5680私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業(〜を含む)を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか?より良い未来の実現に貢献したいとお考えですか?もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。私たちは果敢に前進します。**作業場所:**オンサイト(5日間)
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* Position Overview:

** The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.
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* Key Responsibilities:

**** Customer and Technician Support:*
* · A proactive approach on dealing with high volume incoming calls.
· Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
· Build and maintain strong relationships with customers, acting as a trusted point of contact.
· Collaboration with Service, Sales, and Operations Team:
Establish strong communication channels to share key customer insights.
· Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
· Reporting and Analysis:
Generate regular reports on completed invoiced work orders.
· Customer Relationship Management:
Foster strong relationships with customers through exceptional customer service.
· Support service technicians and ensure appropriate team cover across regional service desk at peak times.
· Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.
** Internal Controls and Administration:*
* · Proven experience in a customer care or service support role.
· Strong knowledge of customer service principles.
· Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
· Effective communication skills
· Knowledge of processing invoices and Purchase Orders within levels of authority limits
· Analytical thinking and problem-solving abilities.
· Proficiency in using customer service software, and MS Office Suite.
** Skills and Capabilities:*
* · Knowledge of manufacturing industry an advantage
· People and communication skills with a positive mindset
· Able to work with minimal supervision.
· Proficient in using Microsoft Office Suite.
· Knowledge of Inspire…