Customer Care Advisor

Job Title:
Customer Service Advisor

Location:
Southampton

Salary:
Up to £30k per annum

Hours:
Full Time (Monday to Friday)

Job Overview

• The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction.

Key Responsibilities

• Handle customer enquiries via phone, email, live chat, or face-to-face
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Process orders, returns, and account updates accurately
• Maintain up-to-date and detailed customer records
• Meet individual and team performance targets
• Escalate complex issues to the appropriate department when required
• Follow company policies, procedures, and data protection guidelines

Key Skills & Experience

• Previous experience in a customer service or contact centre role (desirable but not essential)
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• Ability to remain calm and professional under pressure
• Confident using computer systems and CRM software
• A positive, can-do attitude and strong work ethic

Personal Attributes

• Customer-focused and empathetic
• Reliable and punctual
• Team player with the ability to work independently
• Willingness to learn and develop new skills

Next Steps

Apply online or contact Reed Southampton for more information.