Employee Experience Specialist

Who are Benifex?

Benifex is a fast-moving technology company and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.

To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

The culture is collaborative and supportive for team success. Autonomy is encouraged, no micro‑management. Progression opportunities delivered within 12‑18 months. Benifex is a Top 10 employer. We are a profitable, fast‑growing market leader in the online reward and benefits space. This role is closed to visa‑sponsorship; applicants must be based in the UK or Ireland.

Annual pro‑rate salary £9,767.52. Flexible work setup; must be based in the UK or Ireland. 25 days holiday plus local bank holidays. Your birthday off. Two half‑day wellbeing days. Healthcare cash plan covers day‑to‑day costs. Employee Assistance Plan 24/7 support. Income protection 75% and life assurance 4x salary. Pension scheme. Monthly £50 allowance to spend on what you fancy;
Benifex card will be topped up each month.

As a 14‑hour contract member, you will provide prompt resolutions to queries related to One Hub technology via phone or chat. You will deliver exceptional customer service, maintain a positive attitude and collaborate with the team to meet service level agreements. Prior customer service experience is advantageous; passion for delivering customer experience is paramount.

• Skillfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences.
• Immerse yourself in One Hub Platform, delving deeply into Employee Benefits, Reward and Recognition, and Discounts.
• Position yourself as the go‑to resource for comprehensive information.
• Collaborate with the team to achieve service level agreements.
• Strive to meet personal targets and collaborate with the team for continuous improvement.
• Deliver exceptional customer service to both customers and their employees.

• Enjoy working with people and delivering exceptional customer service.
• Enthusiastic about thriving in a fast‑paced environment.
• Demonstrate exceptional teamwork and collaboration abilities.
• Quick learner, adaptable to process changes, new products, challenges and tasks.
• Problem‑solving skills, able to use initiative to find resolution.
• Proficient computer skills.
• Excellent written and verbal English communication skills.
• Prior experience in customer service is preferred.
• Experience in HR/employee benefits is a nice to have.

Initial call with the Talent team. Online tests in numeracy and logical reasoning. Interview with the hiring manager and a team member. Final interview with a senior manager.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know.