Customer Care Advisor

12-Month Fixed-Term Contract (Maternity Cover) - Potential to Become Permanent

An exciting opportunity has arisen to join a globally recognised international business renowned for its quality, innovation, and commitment to delivering an exceptional customer experience.

Working as part of a friendly and supportive Customer Care team, you'll play an important role in ensuring customers receive a professional, efficient, and positive service at every stage of their journey. This is a varied role combining customer interaction, problem-solving, and administration, making it ideal for someone who enjoys helping others and thrives in a busy environment.

This position is offered on a 12-month maternity cover contract, with the potential to become permanent for the right individual.

As a Customer Care Advisor, you will be the first point of contact for customers, providing support across a range of enquiries via telephone and email.

Key responsibilities include:

• Responding to customer enquiries in a professional, friendly, and efficient manner
• Resolving customer queries and concerns, aiming for first-contact resolution wherever possible
• Managing customer cases from initial enquiry through to successful completion
• Proactively communicating with customers to provide updates and manage expectations
• Maintaining accurate customer records and completing associated administrative tasks
• Building strong product and process knowledge to provide the highest level of support
• Working collaboratively with colleagues across the business to ensure a seamless customer experience
• Contributing to team objectives and service standards while maintaining excellent attention to detail

We're keen to hear from candidates who enjoy building positive customer relationships and take pride in delivering excellent service.

You will ideally have:

• Previous experience within a customer service, customer care, customer support, or administrative role
• Experience handling customer concerns or complaints in a professional and empathetic manner
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Strong organisational and time management skills
• The ability to prioritise tasks effectively within a busy environment
• A proactive approach and the confidence to take ownership of customer enquiries
• Good attention to detail and accuracy
• Strong IT skills, including Microsoft Office
• The ability to work both independently and as part of a team

• 12-month fixed-term maternity cover contract
• Potential opportunity to become permanent
• Free on-site parking
• Modern working environment
• Excellent company benefits
• Full training and ongoing support
• The opportunity to join a respected international organisation with a strong customer-focused culture

If you're passionate about delivering outstanding customer service and are looking for your next opportunity within a supportive and professional environment, we'd love to hear from you.