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Service Advisor

Job in Hedge End, Southampton, Hampshire County, SO15, England, UK
Listing for: KPI People
Full Time position
Listed on 2026-06-20
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
  • Sales
    Bilingual
Salary/Wage Range or Industry Benchmark: 27000 GBP Yearly GBP 27000.00 YEAR
Job Description & How to Apply Below
Location: Hedge End

Position

Service Advisor – Hedge End

Basic Salary – £27,000

On Target Earnings – £36,000 (Uncapped)

Working hours:

Monday to Friday, 08:00 – 18:00, 1 hour lunch break. No weekends.

Remuneration & Benefits
  • £27,000 basic salary
  • OTE of £36,000 uncapped
  • 30 days holiday plus additional days for length of service at 5, 10, 15, 20 year anniversaries
  • Birthday day off
  • Discounted MOTs, Service & Parts
  • Recommend a Friend Bonus / Introducing a Customer Bonus
  • Life Assurance Benefit
  • Company Pension Scheme
  • Employee Assistance Programme (EAP)
  • Excellent development opportunities to learn & grow
Responsibilities
  • Meet and greet customers
  • Explain the work due to be carried out on customers’ vehicles
  • Accurately complete courtesy car insurance paperwork
  • Call customers with progress updates and advise of any work needed
  • Liaise with Workshop, Parts Department, Valeting Team and Drivers
  • Invoicing work carried out and explaining invoices to customers
  • Take payment and provide invoice explanation
  • Quote, introduce and sell Service Plans
  • Ensure all warranty paperwork is correctly completed
  • Deliver the highest level of customer service at all times
Experience,

Skills & Qualifications

Essential Requirements:

  • 12 months Motor Trade Service Advisor experience
  • Full UK Driving Licence

Desirable Requirements:

  • Franchised dealership experience
  • Kerridge or Pinnacle experience
Benefits
  • 30 days holiday, plus extra days for 5, 10, 15, 20 year anniversaries
  • Birthday day off
  • Discounted MOTs, Service & Parts
  • Recommend a Friend Bonus / Introducing a Customer Bonus
  • Life Assurance Benefit
  • Company Pension Scheme
  • Employee Assistance Programme
  • Excellent development opportunities to learn & grow
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