Customer Service Receptionist

We are assisting our client – a family run business – in recruiting a Customer Service Receptionist to join their friendly team in Southampton. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.

• Greeting visitors in a friendly manner and directing them appropriately.
• Raising T cards for all bookings and creating jobs.
• Obtaining order numbers to include authorisation of work and regular process updates.
• Liaising with Workshop Control to notify of work arriving and waiting to be commenced.
• Planning of scheduled servicing and Tacho/MOT bookings.
• Completing Night Board and confirming customer attendance.
• Processing and checking retail invoice costings.
• Sending jobs for final order approval and then onto accounts for payment.
• Ensuring all keys are correctly tagged with vehicle details.
• Monitoring, logging and controlling the use of Courtesy details.
• Representing the business with professionalism.

• Excellent telephone manner and computer skills.
• Proactive approach.
• Taking pride in what you do.
• Willingness to learn.

• 20 days holiday plus bank holidays (pro‑rata in the first year).
• Holidays increase with time served.
• Nest Pension Scheme.
• 6 month performance reviews.
• Uniform provided.

Permanent, Full‑Time (Monday to Friday – 8:00am to 6:00pm, inc half hour unpaid lunch, every third Saturday 8:00am – 12:00pm). Salary – Competitive. Southampton. Must have experience in the automotive industry.

Note – Slightly late finish last working day of the month to ensure all month end procedures are completed.