Corporate Receptionist

Better places, thriving communities. The Corporate Receptionist will own the reception area, manage access for visitors and contractors, and provide a warm, professional experience that enhances the client’s brand.

• Ensure all visitors understand evacuation procedures and access points.
• Identify, check‑in, and log visitors and contractors.
• Be highly visible, approachable, and groomed to serve as the face of the client’s facilities.
• Deliver the Signature brand standard experience, including handling special requests.
• Anticipate needs and proactively resolve building issues, managing queues efficiently.
• Support onsite facilities inspections, floor walks, and service audits.
• Log work orders, triage colleague queries received in person, via email, and online.
• Maintain registers, stocks of visitor passes, and specialist stationery.
• Coordinate AV queries, ensuring meeting rooms are functional and ready for use.
• Support setup of event, collaboration, and meeting space.
• Provide information on city, transport, amenities, and cultural activities to visitors and colleagues.
• Create and update signage as required.
• Manage and issue access passes during check‑ins, aiming for five‑star service.
• Escalate feedback and service issues to relevant teams.
• Assist the mailroom’s inbound and outbound processes where applicable.
• Enforce client security policies, including temporary pass issuance and .
• Support first‑aid or security incidents, acting as a fire marshal when required.
• Maintain vigilance for safety or security irregularities and report promptly.
• Support the wider service team, building relationships with partners and covering other areas when asked.
• Act as deputy when a manager is absent.

• 1‑2 years’ comparable experience in corporate workplaces, customer service, or tourism/hospitality.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming and personal presentation.
• Comfortable using wearable and mobile technology (radios, headsets, tablets).
• Strong problem‑solving ability and capacity to exceed client expectations.
• Highly proficient in Outlook, Word, Teams, and Chrome.
• Experience with visitor and space management tools such as Condeco or Proxy Click.
• Capacity to process a large volume of queries across multiple platforms.
• Core skills: accountability, organisation, prioritisation, initiative, customer engagement, communication, adaptability, attention to detail.

Our market‑leading offering gives you a virtual GP, financial wellbeing assistance, higher‑pay loans, flexible lifestyle benefits, extra holiday days, insurance options, high‑street discounts, a cycle‑to‑work scheme, life cover, pension contributions, a savings scheme, and a shareholder plan. We also award Mitie Stars and offer training and development opportunities.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need adjustments during recruitment, please let us know by emailing at .