Customer Experience Advisor | S1 | Retail Banking | Branch

Customer Experience Advisor

Santander is hiring a Customer Experience Advisor for our Southampton branch, working 35 hours per week on a rota basis (Monday to Saturday, 8am–6pm). This role focuses on delivering excellent customer service both in the branch and over the phone.

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into our contact centre
• Build relationships and find solutions for customers
• Develop knowledge of services and products to help customers
• Identify new ways to improve the customer experience

• Proven ability to deliver outstanding customer service face‑to‑face or via telephony (Required)
• Ability to communicate effectively with customers to understand their needs (Required)
• Desire to go above‑and‑beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach (Preferred)
• Openness to a broad range of activities, even outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

All candidates must have the right to work in the UK to commence employment with Santander.

Salary Range: £25,000.00 – £31,579.00 per annum (based on a standard 35‑hour working week). Actual salary offered will depend on skills, experience, qualifications and location.

Benefits include:

• £500 annual cash allowance for benefits
• 25 days holiday plus bank holidays (26 days after 5 years of service); option to purchase up to 5 contractual days per year
• Voluntary health, dental and medical insurance at discounted rates
• Pension scheme with 8% employer contribution and up to 12.5% if you contribute; optional cash conversion
• Company‑funded death‑in‑service and income protection insurance, with discounted life assurance and critical illness cover options
• Share plans and access to Santander employee products with no fees
• Well‑being support including physical, mental, social and financial pillars, gym and fitness discounts, flexible healthcare, and mental health resources
• Volunteering opportunities and support for work‑life balance such as maternity, paternity, and childcare options

At Santander, we are proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.