Customer Service Advisor - Adult Learning

Customer Service Advisor - Adult Learning

Fawley, United Kingdom | Posted on 08/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

6 months contract with a Local Authority

Job Title:
Customer Service Advisor

Job Purpose

As a member of the Customer Care and Business Support Team,the Customer Service Advisor will provide a high-quality, customer-focused service to learners, staff, partners, and prospective customers.

The role will act as the first point of contact for all enquiries, providing information, advice, and administrative support to support the delivery of Lifelong Learning and Community Learning Services. The postholder will contribute to the effective operation of the service by maintaining accurate records, supporting enrolment processes, and assisting in various administrative and business support functions.

• Actas the first point of contact for learners, staff, tutors, managers, and members of the public via telephone, email, letter, and face-to-face contact.
• Providea professional, welcoming, and responsive customer service experience.
• Respondto enquiries regarding Lifelong Learning programmes and available learning opportunities.
• Signpost learners to appropriate courses, providers, and support services.
• Manage appointments and enquiries for Information, Advice and Guidance (IAG) services and curriculum managers.

• Support learners with course enrolment and registration processes.
• Assist learners in completing enrolment forms accurately and ensuring all required information is obtained.
• Process course fees, issue receipts, and maintain accurate financial and administrative records.
• Enter enrolment and attendance information accurately onto Management Information Systems (MIS).
• Maintain electronic and paper-based records in accordance with service procedures.

• Provide administrative support to curriculum managers, tutors, and the wider
  
  Business Support Team.
• Prepare documents, letters, reports, and correspondence using Microsoft Office applications.
• Support the administration and coordination of learning programmes and projects.
• Assist with data entry, record keeping, filing, and document management.

• Liaise with learners through telephone, email, and written correspondence.
• Recordand manage learner feedback, complaints, suggestions, and compliments.
• Conduct learner satisfaction surveys and gather feedback to support service improvement.
• Promote available learning opportunities and community programmes.
• Provide reception and front-of-house support at community learning centres andother venues as required.
• Ensure information boards, displays, posters, leaflets, and promotional materials are accurate, current, and professionally presented.
• Support the day-to-day operation of learning centres.

• Assist with the induction, supervision, and ongoing support of volunteers and apprentices.
• Support learning centre activities and engagement initiatives.

• Ensure compliance with Council policies, procedures, Health and Safety requirements, Equal Opportunities, and Diversity policies.
• Contribute to service quality improvement initiatives, self-assessment activities,and annual service reviews.
• Maintain confidentiality and adhere to Data Protection requirements at all times.

• Attend team meetings, supervision sessions, training, and performance reviews.
• Undertake additional duties appropriate to the role as required by the Lifelong Learning Business Support Team.
• Experience working in a…