Customer Support Coordinator

The Company A fast paced successful business who provides targeted marketing support across various industries and who are continuing to grow across multiple platforms. This is a great opportunity to start a successful career within a progressive business that offers future career growth. Modern offices in Marlow with parking on site.

The Role We’re recruiting a Customer Support Coordinator to join a fast-paced, customer-focused team. This role covers a broad mix of customer interaction, operational admin support, and account coordination responsibilities. You’ll handle incoming enquiries across phone, email, and live chat, providing prompt assistance and ensuring customer requests and orders are completed efficiently. Alongside client communication, you’ll support the wider team with administrative and organisational tasks that help keep daily processes on track.

The position plays an important part in maintaining smooth operations while contributing to a positive customer experience and supporting wider business objectives. Handle high amount of inbound customer calls, emails, and live chat enquiries. Process bookings, orders, and service requests. Support customers throughout the order process. Respond to sales enquiries and pass leads to the Sales team. Prepare confirmations, delivery details, and reports.

Maintain accurate CRM records, including Hub Spot. Assist with invoicing, reporting, and admin tasks. Liaise with internal teams and external suppliers. Support onboarding, shared inboxes, and general administration. About You This is a busy role which will suit a confident, proactive individual who thrives in a dynamic environment. Key skills and attributes required:
Excellent communication skills – phone and email. Ability to manage multiple tasks and deadlines in a busy environment. Excellent attention to detail, especially with data, emails, and documentation. Proactive, organised, and comfortable taking ownership of tasks. Strong team player with a positive, collaborative attitude. At least 1 year of customer service, client-facing or administrative experience Able to confidently use Microsoft Office, especially Excel (ideally pivot tables and lookups – not essential though if you are a quick learner).

The Package Basic salary £26-28k DOE, plus annual bonus scheme. Hybrid working once trained. Company Pension. Long service rewards: both financial and leave-based. Health cash plan, Life assurance scheme, Critical Illness cover. Access to a prestige benefits and rewards portal.

Career development opportunities. Employee Assistance Programme.