Visitor Services Officer

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Job Reference: HCC
624946
Salary Range: £34,273 - £37,570 per annum
Work Location: Royal Victoria Country Park, Southampton
Hours per week: 37
Contract Type: Permanent
Closing Date: 18 September 2026
Interview Date: w/c 28 September 2026
Royal Victoria Country Park is looking for an enthusiastic and customer-focused Visitor Services Officer to lead the day-to-day operation of the Royal Victoria Chapel. Combining heritage, visitor services, weddings, events and venue hire, this is a unique opportunity to help shape the future of one of Hampshire's most iconic landmarks.
Royal Victoria Chapel is one of Hampshire's most recognisable heritage landmarks and sits at the heart of Royal Victoria Country Park. The Chapel welcomes visitors throughout the year and operates as a heritage attraction, wedding venue and cultural events space. Through a combination of visitor services, commercial activity and community engagement, the Chapel plays a key role in supporting the Park's visitor offer and long-term sustainability.

This is an exciting opportunity to combine operational leadership, visitor experience, event delivery, volunteer development and income generation within a thriving country park setting. You will help deliver the Chapel's business objectives, drive income generation and ensure an outstanding experience for visitors, customers, volunteers and event clients.

This varied role combines visitor services, heritage venue operations, events delivery and team leadership.
You will:

• Oversee the day-to-day operation of the Royal Victoria Chapel as a heritage attraction, wedding venue and events space.
• Lead, support and develop staff, volunteers and casual employees to deliver excellent services and experiences.
• Champion high standards of customer care through training, feedback and continuous improvement.
• Oversee weddings, venue hire and cultural events, including evening and weekend duty management responsibilities.
• Support delivery of the Chapel Business Plan, increasing visitor engagement, community involvement and commercial income.

We are looking for someone who can combine excellent customer service with strong organisational and leadership skills.

You will have:

• Experience of overseeing visitor, customer-facing, hospitality or venue operations, including planning and delivering events, functions and venue hire activities.
• Experience of managing staff, volunteers or both.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with visitors, volunteers, customers, partners and colleagues.
• A proactive and flexible approach, with a willingness to work evenings and weekends when required.
• A commitment to delivering outstanding visitor experiences and customer service.

Experience with in the heritage, tourism, cultural, museum or events sectors would be advantageous.

Royal Victoria Country Park welcomes hundreds of thousands of visitors every year, and the Royal Victoria Chapel is one of Hampshire's most distinctive heritage venues. This is an opportunity to lead services within a landmark building, develop exciting events and partnerships, and help shape the future success of a much-loved visitor destination.
If you're passionate about heritage, events and delivering exceptional customer experiences, we'd love to hear from you.
We offer a flexible, motivating and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles.
If…