Bookings Coordinator

Our client is seeking an organised and customer-focused Bookings Coordinator to join their growing team. As the first point of contact for new enquiries, you will play a key role in managing incoming enquiries, coordinating appointments, nurturing leads and delivering an exceptional customer experience throughout the customer journey.
Company Benefits:
 
* Competitive salary package.
 
* Supportive and collaborative working environment.
 
* Ongoing training and development opportunities.
 
* Opportunity to work within a growing and professional organisation.
 
* Long-term career progression opportunities.

Key Responsibilities:

* Acting as the first point of contact for new enquiries via telephone, email and online channels.
 
* Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
 
* Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
 
* Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
 
* Discussing services and associated costs in a professional and confident manner.
 
* Maintaining accurate records of enquiries, appointments and interactions using internal systems.
 
* Delivering outstanding customer service by responding to questions and resolving issues promptly.
 
* Producing regular reports and providing updates to the management team.
 
* Supporting administrative activities, record keeping and event coordination when required.
 
* Working closely with internal teams to ensure a seamless customer experience.
Experience and Skills Requirements
 
* Previous experience within a customer service, administration, coordination, bookings or client-facing role.
 
* Excellent communication skills, both written and verbal, with a professional telephone manner.
 
* Strong organisational skills with the ability to manage multiple priorities in a busy environment.
 
* Excellent attention to detail and record-keeping abilities.
 
* Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
 
* Ability to work independently whilst also contributing positively within a team environment.
 
* Proactive, positive and solution-focused approach.
 
* Strong interpersonal skills with the ability to build rapport and trust.
 
* Experience working in a professional service-led environment would be advantageous but is not essential.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted