Service Advisor

Location: Hedge End

SERVICE ADVISOR

HEDGE END | £28,320 BASIC + £36,000 OTE | MONDAY–FRIDAY | 6 SATURDAYS PER YEAR

A GREAT OPPORTUNITY FOR AN EXPERIENCED SERVICE ADVISOR

Pembrook Resourcing is currently recruiting for an experienced Service Advisor to join an established automotive dealership in Hedge End, Hampshire.

THE PACKAGE:

* £28,320 basic salary.

* £36,000 OTE.

* Monday–Friday, 8:00am–6:00pm.

* Just 6 Saturday mornings per year, 8:30am–1:00pm.

THE ROLE:

* Act as the main point of contact for customers booking vehicles in for servicing and repairs.

* Manage workshop bookings and ensure a smooth customer journey from initial booking through to vehicle collection.

* Liaise with technicians to monitor vehicle progress and ensure work is completed efficiently.

* Keep customers informed of repair progress, additional work and estimated costs.

* Explain estimates, invoices and recommended maintenance clearly to customers.

* Advise customers on relevant maintenance requirements and service-plan options.

* Deliver excellent customer service and build lasting customer relationships.

THE IDEAL CANDIDATE:

* Previous experience as a Service Advisor or Service Receptionist within the motor trade.

* Excellent communication and customer service skills.

* Strong organisational skills and the ability to manage a busy workload.

* Confident liaising with customers and workshop technicians.

* A professional, customer-focused approach.

* Experience using dealership systems and working within a busy aftersales department would be advantageous.

INTERESTED?

If you're an experienced Service Advisor looking for your next opportunity in Hedge End, Hampshire, we'd love to hear from you!

Apply today or contact Pembrook Resourcing for a confidential discussion