Head of Customer & Adviser Journeys
Listed on 2026-10-26
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Customer Service/HelpDesk
CRM Systems & Management
Quilter is seeking a Director of Customer & Adviser Journeys to lead the end-to-end performance, transformation and automation of our Affluent customer and adviser journeys. You will shape journey strategies, roadmaps and improvements, aligning Operations, Digital, Technology, Product, Risk and Customer Experience to deliver better outcomes.
You will drive increasingly automated, AI-enabled journeys with clear hand-offs, governance and evidence of improved results, while ensuring Consumer Duty
Are you ready to take on the Head of Customer & Adviser Journeys role at Quilter?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head of Customer & Adviser Journeys role in the description above.
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