College Services Advisor

Responsibilities

• Providing administrative support to all staff as necessary.
• Acting as the first point of contact for students, prospective students, parents and members of the public; resolving enquiries effectively and efficiently.
• Under guidance, initiating contact with students, prospective students, parents and other colleagues to ensure issues are progressed efficiently.
• Managing diaries, including booking appointments and meetings for students, prospective students and staff as required.
• Providing information and where appropriate, advice to prospective and current students on courses, including information on fees, course requirements and progression opportunities.
• Providing information and where appropriate, advice to prospective and current students within all service areas as part of the one‑stop shop (e.g. admissions, examinations, welfare, work experience), referring when needed to colleagues and external agencies.

• Previous experience of administration in an office environment within education administration is desirable.
• GCSEs including English and Maths or equivalent.
• A levels, HNC/D or equivalent is desirable.
• Experience in note taking at formal and/or informal meetings is desirable.
• Excellent communication skills, ability to work in a team, attention to detail, customer service skills, and a personal commitment to equality and inclusion.

This role is subject to an Enhanced DBS check.

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records. All applications are assessed on merit.

Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on  or by email at